Our Guarantee

Every Archers treatment is guaranteed. If the pest comes back to an area we treated while your guarantee is running, we come back — free of charge, with up to two free guarantee visits. Here is exactly how that works, and how long each service is covered for.

2 months
on most treatments
3 months
wasp and hornet nests
1 year
proofing and bird deterrents
Up to 2
free of charge

How your guarantee works

1

Your treatment

The technician inspects, treats and writes up what was done. Your report sets out the findings and the hygiene and proofing advice for your property.
2

Your guarantee starts

From your last visit — not the first one. On a three-visit mouse or rat treatment, the clock starts at visit three, once the job is finished.
3

If the pest comes back

Call or email the office while the guarantee is running and we book a guarantee visit, free of charge. There are up to two of these in every guarantee.

How long you are covered, by service

Guarantee periods differ by service, because the pests do. Here is the full list.

ServiceGuaranteeStarts
Mouse Control2 monthsFrom your last visit
Rat Control2 monthsFrom your last visit
Squirrel Control2 months, plus 1 month when proofing is addedFrom your last visit
Ant Control2 monthsFrom your last visit
Bed Bug Control2 monthsFrom your last visit
Cockroach Control2 monthsFrom your last visit
Flea Control2 monthsFrom your last visit
Carpet Beetle Control2 monthsFrom your last visit
Moth Control2 monthsFrom your last visit
Fly Control2 monthsFrom your last visit
Silverfish Control2 monthsFrom your last visit
Spider Control2 monthsFrom your last visit
Wasp & Hornet Nest Control3 monthsFrom the visit
Rodent Proofing1 yearFrom completion of the work
Pigeon Control1 year on all proofingFrom installation

Mole control, fox control and bed bug heat treatment are currently unavailable. Pest sanitation, drain CCTV surveys and commercial site surveys are quoted individually and are not treatments, so they are not covered by a treatment guarantee.

What the guarantee covers

  • The same pest returning to an area we treated, inside your guarantee period
  • Up to two guarantee visits, at no charge
  • A technician with your report in hand, who already knows the property and what was done

The guarantee applies inside the treated areas, where the hygiene and proofing advice in your report has been followed.

Keeping your guarantee valid

  • Follow the hygiene and proofing advice set out in your report
  • Give us access for your follow-up visits and for any guarantee visit
  • Tell us as soon as you see activity again, while the guarantee is still running

Proofing is the one that matters most. A treatment clears the pests that are in the property; it does not close the gaps they came through. That is why the report names the entry points, and why rodent proofing is the thing that turns a treatment into a permanent result.

What the guarantee does not cover

  • Areas of the property we did not treat
  • A different pest from the one we treated
  • Cases where the advice in your report has not been followed

Your written report is where your own terms are set out. If you are not sure what applies to your treatment, it is the document to check — or call the office on 020 8106 5666 and we will tell you.

Nothing to pay upfront

You pay after the service, not before, on every treatment we carry out. Guarantee visits are free. Surveys for commercial sites, moles, foxes and pigeon work are free of charge as well.

Family-run since 1986, NPTA and BASIS PROMPT certified, registered with Think Wildlife (CRRU), RSPH qualified and DBS checked.

The short version

Two months on most treatments, three months on wasp and hornet nests, a year on proofing and bird deterrents. It runs from your last visit, and it includes up to two free guarantee visits.

Read our full guarantee